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Warranty Policy
Thanks for shopping at 2NLF. We hope you love your purchases, but if you’re not totally satisfied with the products or request a repair, we are always here to help.
I. Warranty Period
2NLF provides warranty service and official customer support, which only apply to new and certified refurbished products purchased from 2NLF official website, official stores on Amazon,Mercado, etc. For purchases made through 2NLF's authorized resellers or distributors, please contact them directly for after-sales service.
We provide 3 years’ limited warranty for new Products (IP Camera/NVR System/Accessories) purchased from 2NLF. And 1-Month warranty for 2NLF Certified Refurbished Products.
Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
For new products, register your product within 1 years of purchase, and you will receive 6-month extended warranty besides 1-year warranty. For refurbished products, register and you will also get additional 6-month warranty besides 1-year warranty. Warranty starts on your invoice date.
II. Warranty Forfeiture
Warranty is void in the following situations:
(a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”;
(b) Products are purchased from unauthorized distributors or resellers;
(c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with;
(d) Products are dismantled, mishandled, improperly used or defaced;
(e) Abuse firmware upgrade without the authorized technician’s guidance;
(f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty;
(g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc;
(h) Products are damaged due to the violation of direction on safe battery handling and usage;
(i) Products are damaged due to force majeure, natural disasters, etc;
(j) Warranty, refund or replacement are not available for products you have received or will receive in Play & Say feedback program;
(k) Warranty is for the original purchaser only and is not transferable.
III. Limitation of Damages
2NLF is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
In addition to the above warranty forfeiture, in no event will 2NLF be responsible for any consequential, incidental, exemplary, or special damages, including any damages for lost data or lost profiles, arising from or relating to this limited warranty or the product, and 2NLF’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.
IV. Return & Refund Policy
Product: At 2NLF, we are committed to our customers’ satisfaction. If the product did not meet your expectations or was defective, you can refer to the following policies to request for a refund, exchange or repairment in terms of your situation.
Accessories: If you’re unsatisfied with any of the accessories, we can get it replaced or issue you a full refund anytime you need. The return and refund policy for accessories is aligned with that of the camera. And the new replacements will be shipped to you with freight borne by us.
Important Note: Normally the orders that are under processing, being on hold or have been shipped out (you have received the tracking number or your order status is completed) cannot be cancelled. If you have to refuse delivery after the package is dispatched from 2NLF due to force
V. Return Policy for Products Purchased
For Unwanted Products:
If the 2NLF product that you purchased directly from 2NLF does not meet your satisfaction or does not apply to your installation application, but was not confirmed defective by certified 2NLF RMA technicians, we call such product as “unwanted product”.
You may return the unwanted product (Product for Refund) to 2NLF for a full refund or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt or packing slip. You are responsible for the shipping fees. Beyond the end of those 30 days, refund and exchanges for unwanted product are not available.